REFUND POLICY

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AfriLead EduTourism Network (ALEN) Refund Policy Explained

At ALEN, we strive to create an exceptional experience for all our conference, summits, and event delegates and partners. We understand that sometimes situations arise where you may have questions about our refund process. This document aims to clarify our refund policy for registrations, attendances, and post-engagements made through our website platform.

General Policy.

  1. Application and administrative Fees: The registration or application fee for all our events including fully funded scholarship categories are mandatory and non-refundable, and they cannot be disputed under any circumstances.
  2. Agreement to Terms: Before completing your registration and applications to any of our events, you must review and agree to our terms and conditions as published here on our website. This step is essential for ensuring transparency.

Refund Eligibility.

Under only justifiable circumstances as will be stated in this document, approved and acceptable refunds will only be issued as credit vouchers. These vouchers can be used for future ALEN events and activities.

  • Fully Funded and Partially Funded Applicants: The registration fee for these categories is strictly non-refundable and non-transferable in anyway.
  • Self-Funded (Guaranteed) Applicants: If you pay the full registration fee, you may be eligible for refunds in the form of ALEN Credit Vouchers (ACVs) under certain conditions. However, those who pay a discounted registration fee are not eligible for refunds or credit vouchers in anyway.

Conditions for ALEN Credit Vouchers.

  • The full conference or Summit fee must have been paid in a single transaction (not in installments).
  • Requests for credit vouchers must be submitted via only our official email at least 45 days before the official event start date.
  • If you submit a request 30 days prior, a 50% cancellation fee will apply on your original claimed refund, and the remaining amount will be issued as a ACV.
  • If you submit a request 15 days prior, a 75% cancellation fee will apply, with the remaining amount issued as a ACV.
  • Requests made less than 15 days before the event will result in a 100% cancellation fee, and no ACV will be issued to the claimer.

ALEN Credit Voucher Terms.

  1. Validity: ACVs are valid for 12 months (1 Calender year) from the date of issuance.
  2. Non-Transferable: ACVs can only be used by the original recipient (applicant/delegate) and are non-transferable.
  3. No Cash Value: ACVs cannot be redeemed for cash.
  4. Partial Redemption: If the ACV value exceeds the registration fee for a future event, the remaining balance will be carried forward for future use.
  5. Usage Limitation: ACVs can only be applied to ALEN-organized events.

Special Circumstances.

In cases of unforeseen events such as natural disasters or political instability beyond ALEN’s control, refunds will be evaluated on a case-by-case basis.

Refund Request Process.

To request a refund or credit voucher, please email us at info@afrileadnetwork.org with the subject line: “Refund Request – [Event Name]” and include the following details in your email body:

  • Full Name.
  • Event Name, Dates and Hosting Country.
  • Reason for Refund Request.
  • Supporting Documentation (if applicable)

Travel Reimbursement Policy for Fully Funded Delegates.

  • Fully funded delegates will be reimbursed for travel expenses 21 business days after the commencement of the event. To receive reimbursement, delegates must complete a reimbursement form with their bank details and other necessary information where required and as issued to them by the finance director.
  • Reimbursements will be processed within 4-8 weeks of receiving the completed form.
  • Airfare reimbursement is subject to the allocated budget (may differ for all ongoing  events) and will be apportioned on a pro-rata basis among all delegates within the same category.

Official Invitation-Only Category.

  • The registration fee paid to obtain an invitation letter is non-refundable and non-transferable.
  • It is the delegate’s responsibility to secure a visa, airfare, and accommodation of necessary; ALEN will only provide an invitation letter to assist with the visa process as the category states.

Contact Information.

If you have any questions or concerns regarding this policy, please reach out to us at info@afrileadnetwork.org or office@afrileadnetwork.org

Policy Updates.

  • ALEN reserves the right to amend this policy at any time, and updates will take immediate effect from the time of publication.
  • By registering for our events and activities, you acknowledge and agree to the terms and conditiones outlined in this refund policy and the general terms and conditions of all of our events. Thank you for your understanding and cooperation.